Per hour
£45
Standard hourly rate for tutoring, troubleshooting, and device setup. Pro rated to the nearest 15 minutes.
About Us
What working with us looks like
From the first call to the last invoice, in plain language. No marketing, no surprises.
Step one
The first call
Always free, fifteen minutes, no script. We listen to what is going on, ask a few clarifying questions, and tell you whether we are the right fit. About a third of first calls end with us recommending someone else, a free fix you can do yourself, or "honestly, do not pay anyone for this".
If you would prefer not to phone, the contact form works the same way. We answer within one working day, usually faster.
Pricing in the open
How we charge
First session
£35
Discounted first hour so you can see how we work without committing. No catch, no upsell.
Block of five
£200
Five hour block, no expiry. Use it across as many sessions as you need. Saves £25 vs. paying hourly.
Full pricing for businesses, organisations, and group sessions on the pricing page.
The shortlist
What we will not do
The boring promises are easy. The interesting ones are the things we will turn down. Here are ours.
- ✗ We will not sell you something you do not need. If a problem is solved by reading the manual, we will say so and not charge for the session.
- ✗ We will not lock you in. No retainers, no contracts longer than the work in front of us, no admin fee on cancellations.
- ✗ We will not work on something we are not qualified for. If your problem needs a real Microsoft 365 partner, an electrician, or a structural engineer, we will refer you and stop the clock.
- ✗ We will not push AI on you. If a tool would help you, we will say so. Most of the time the answer is "you do not need this yet". See AI Facts for the long version.
- ✗ We will not keep you in the dark. If a session is going to take longer than estimated, we tell you before the original time runs out, not after.
What a relationship looks like
A typical week
Most clients start with a single problem and a single hour, and stay with us for years on a few hours a quarter. The relationship usually looks like this.
- 1. Quarter one: we fix the immediate problem and write up what we did so you can refer back.
- 2. Quarter two: we tackle the next thing on your list. Often this is the bit you knew was broken but had not got around to.
- 3. Quarter three onwards: a once-a-quarter check in. Battery health, software updates, password hygiene, anything new on your mind.
Some clients prefer a monthly half hour. Some prefer to call us only when something breaks. We adapt to whatever cadence actually fits your life.
Three ways
How to book
The three booking routes, in order of how most people use them:
- 📞 Phone: 01422 730 097. Answered Mon to Fri, 9am to 5pm. Voicemail if we are with a client.
- 📧 Email: hello@hebdentech.co.uk. Replies within one working day.
- 📝 Form: the contact page sends straight to the same inbox. Useful if you would rather sketch out the problem in writing.
Start with a free call
Fifteen minutes, no commitment. We will tell you whether we are the right fit before you commit a penny.