Privacy Policy

Hebden Tech Tutors CIC provides technology tutoring, troubleshooting and IT support in Hebden Bridge and the Calder Valley. Our website address is hebdentech.co.uk.

For any data-related queries, contact us at hello@hebdentech.co.uk or call 01422 730 097.

Contact forms

When you use our contact form, we collect your name, email address, phone number (if provided) and your message. We use this solely to respond to your enquiry.

Booking and sessions

When you book a session, we collect your name, contact details, address (for home visits) and brief details of the issue. We keep this information to deliver the service and for follow-up support.

Website analytics

We may use privacy-respecting analytics to understand how visitors use our site. We do not use Google Analytics. Any analytics data is aggregated and does not identify individual visitors.

Cookies

This website uses only essential cookies required for the site to function (such as accessibility preferences stored in your browser's local storage). We do not use tracking cookies or advertising cookies.

We use your personal data to:

• Respond to your enquiries
• Deliver the services you've booked
• Send follow-up information related to your session
• Improve our services

We will never sell your data to third parties. We will never send you marketing emails unless you've explicitly opted in.

Under the UK GDPR, we process your data on the following bases:

• Contract: Processing necessary to deliver the services you've requested.
• Legitimate interest: Responding to enquiries and improving our services.
• Consent: Where you've opted in to receive communications from us.

We do not share your personal data with third parties except where:

• Required by law (e.g. HMRC, regulatory authorities)
• Necessary to deliver our service (e.g. scheduling tools)
• You've given explicit consent

We keep your personal data only as long as necessary for the purpose it was collected. Contact form submissions are retained for up to 12 months. Client records are retained for up to 6 years for tax and legal compliance.

Under the UK GDPR, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate data
• Erasure: ask us to delete your data (where legally permissible)
• Restriction: ask us to limit how we use your data
• Portability: request your data in a portable format
• Object: object to our processing of your data

To exercise any of these rights, email hello@hebdentech.co.uk. We will respond within 30 days.

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.